Your trust matters

Privacy Policy

bistrotaste is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store personal information when you interact with our website, make a reservation, or attend our events.

  • Policy applies to website visitors, reservation inquiries, and event attendees.
  • We may update this policy from time to time; the latest version will always be available on this page.
  • By using our website, you consent to the practices described in this policy.

Information We Collect

Information you provide directly

When you make a reservation, contact us, or sign up for updates, we collect information such as your name, email address, phone number, and any details you include in your message. For event bookings, we may also collect dietary requirements or accessibility needs.

  • Reservation form: name, email, phone, date, time, party size.
  • Contact form: name, email, message.
  • Event booking: additional preferences or requirements.

Information collected automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as IP address, browser type, pages visited, and time spent. This helps us improve our website and understand visitor preferences.

  • Cookies and similar technologies (see Cookie Policy).
  • Analytics data (e.g., Google Analytics) used in aggregate.
  • No personally identifiable information is collected automatically without your knowledge.

How We Use Your Information

We use your personal information to manage reservations, respond to inquiries, process event bookings, and improve our services. We may also use your contact details to send you promotional communications if you have opted in.

  • Manage and confirm reservations.
  • Respond to messages and requests.
  • Organise casino evening events and private functions.
  • Send newsletters or offers (only with consent).
  • Analyse website usage to enhance user experience.

Disclosure of Your Information

Third-party service providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing reservations, or managing events. These providers are contractually obligated to protect your information and only use it for the services they provide to us.

  • Reservation platform providers.
  • Email marketing services.
  • Analytics providers.
  • Payment processors (if applicable).

Legal requirements

We may disclose your personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

  • Compliance with Australian law.
  • Response to lawful requests by public authorities.

Data Security and Retention

Security measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption for data transmission, and restricted access to personal information within our organisation.

  • SSL encryption for website data.
  • Access controls and staff training.
  • Regular security reviews.

Retention period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely destroy or de-identify it.

  • Reservation data kept for up to 12 months after the reservation date.
  • Marketing data kept until you unsubscribe.
  • Legal obligations may require longer retention.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and to opt out of marketing communications at any time. You may also request that we delete your personal information, subject to legal requirements.

  • Request access by contacting us (details below).
  • Correction requests will be actioned promptly.
  • Unsubscribe link in every marketing email.
  • Deletion requests subject to legal retention obligations.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact our Privacy Officer using the details below. We will respond to your inquiry within a reasonable timeframe.

Email: [email protected]

Phone: +61 2 1057 6318

Address: 48 Queen Street, Sydney NSW 2000, Australia

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

  • Effective date will be shown at the top of the policy.
  • Material changes may be notified via email or website notice.